Refund policy

Refund Policy

We stand behind PristinePod with a 28 day money back guarantee.

If you are not satisfied with your PristinePod for any reason, contact us within 28 days of the delivery date at support@pristinepod.com and we will issue a refund to your original payment method. Please include your order number in your message.

To be eligible for a refund, the request must be made within the 28 day window from delivery. We may ask you to send the device back to us; if so, we will provide return instructions. Refunds are issued to the original payment method and may take 5 to 10 business days to appear on your statement, depending on your bank or card issuer.

Orders that are returned due to an incorrect or undeliverable address provided by the customer may be subject to a reshipping fee if a reshipment is requested.

If your item arrived damaged or defective, contact us right away at support@pristinepod.com with your order number and, if possible, a photo of the issue, and we will send a replacement or issue a refund.

Questions about a refund can be sent anytime to support@pristinepod.com.